Shipping Damage Policy:
We understand that receiving damaged items can be frustrating, and we strive to make the resolution process as smooth as possible. Please carefully review our shipping damage policy outlined below:
Reporting Timeframe: Customers must report any shipping damage within 5 days of receiving the product. This timeframe is crucial to ensure timely resolution and to facilitate a swift claims process with our shipping partners.
How to Report Shipping Damage: If you receive a damaged item, please follow these steps:
Document the Damage: Take clear photos of the damaged item, including the packaging. This documentation is essential for processing your claim.
Contact Customer Support: Reach out to our Customer Support team within the 5-day timeframe. You can contact us via email at email@example.com or by calling our toll-free number 1-888-756-9666. Please provide your order number, a description of the damage, and attach the photos.
Await Further Instructions: Our Customer Support team will guide you through the next steps. This may involve returning the damaged item, filling out a claims form, or other necessary procedures.
Resolution Options: Upon receiving your report of shipping damage, we will work diligently to resolve the issue. Depending on the nature of the damage and the product's availability, we may offer one of the following resolutions:
Replacement: We will ship a replacement item to you at no additional cost.
Refund: If a replacement is not feasible, we will issue a refund for the damaged item.
Repair: In some cases, we may offer repair services for the damaged item.
- It is imperative to report shipping damage within the stipulated 5-day period.
- Do not dispose of the damaged item or its packaging until instructed by our Customer Support team.
- Failure to report shipping damage within the specified timeframe may impact our ability to process your claim.
We appreciate your cooperation in adhering to our shipping damage policy. Our goal is to provide excellent customer service and ensure that you are satisfied with your shopping experience. If you have any questions or concerns, please do not hesitate to reach out to our Customer Support team.