We understand, there will be instances where a return of product may be needed. Return Services require a return authorization from Poolzoom. Any item returned without prior authorization may not be refunded.
Most items can be returned for a refund within 30 days of delivery. Actual outbound shipping costs, return shipping costs, and restocking fees will not be refunded. For items that shipped free or flat rate, please note that the actual shipping costs incurred will be deducted from your refund. Return of items without obtaining return authorization will result in a delay, denial and/or additional re-stock fees. The item must be in its original condition and packaging to be accepted.
There are a few items that can’t be returned
- Items you have already assembled attempted install or installed
- Items not in their original packaging
- Items not in their original condition
- Items marked “Non-Returnable” on the sale page
- Open box items
- Chemicals, Paints, Glues, Filter Media, Pool Liners
- Swimming pools
- Electrical Equipment/Components that are not in manufacturers sealed packaging
Items returned that show use or signs of attempted install will be denied refund and the item(s) will be disposed of. We are not responsible for returning items that do not comply with Poolzoom return policies.
We are happy to accept returns that are in resell-able condition. Please keep this in mind. Do not return product that you would not accept as new. A Return Authorization is a process to approve the return of item(s) with the information provided by the buyer. The authorization to return does not guarantee a refund until after the item(s) are inspected and approved for Refund per our policies.
Please note…any item that is originally shipped to you via Freight Line can be approved for return if needed, but Poolzoom is not able to send a label to return the item. You will still need approval, but you will be responsible for the return freight arrangements.
Refunds and Restocking Fees
We will refund the original payment method less any associated shipping costs, return shipping costs, and restocking fees. All returns will include a minimum 5% restock fee. More details can be found on our Refunds page.
To start a return, visit our Request RMA page. For step-by-step instructions, read our How-to Make a Return article.